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General Questions
Sometimes what works well for one brand will not work for another. When choosing products put yourself in the shoes of your target recipient. What do they value and what are their interests?
An excellent promotional product is usually practical, has good value, represent your brand and gets seen regularly. Contact us today to speak directly with an expert who can provide effective suggestions for your situation.
First things first, most promotional products will include your organisation’s logo.
Other popular things that are added include contact details, website URL, tagline, inspirational messaging and social media handles
We have options for expedited production and delivery of many products and will do our best to find solutions for your deadline.
You can view our Privacy Policy here.
We offer undecorated samples on nearly all of our products, samples can be a great way to check the quality of a product before placing an order. Speak with your account manager or contact us to arrange for a sample to be delivered to you.
Our HQ based in Marrickville, NSW, Australia but we have factories we utilise around Australia & New Zealand.
You can connect directly with one of our team during business hours easily via telephone on 1800 957 466.
Or if you have already been in contact with us, you can contact your Account Manager directly.
Alternatively, whenever you request a quote we will be in contact shortly.
Ordering FAQ's
Delivery times differ on a product-to-product basis. The estimated production is displayed on each product page (in working days) which after being dispatched will be delivered to your location. Generally, most products can be dispatched in under two weeks, but we do have many options available on an express service.
If need your products by a certain time, let us know ASAP and we will give you options.
The ordering process is a breeze 💨 at BOO Promotional Products. Below are the key steps;
1. Request a quote
2. Send us your logo/artwork and we will then create a proof for your approval.
3. You approve the proof and it goes into production.
4. The products are decorated with your logo and then delivered to your specified location using one of our freight carriers
While we do not show pricing for undecorated promotional products on our website, we can supply products unbranded in certain situations.
You can cancel your order any time prior to the order going into production. However, once the items have been decorated with your logo, the order can no longer be cancelled.
If you need to change your order for whatever reason, contact your account manager directly for assistance.
We are always updating our website to ensure we have competitive pricing but if you find a lower quote elsewhere we will always try to beat it, just send it through.
The time the minimum order quantity you see on a product page, is generally our minimum order requirement. We advise you to call and speak with one of the team and we will help if possible.
MOQs exist because setting up the machines for printing/manufacturing is costly and time-consuming and would increase the cost of each item significantly.
Behind the scenes, we are working away to answer your request – we will be in touch shortly.
If it has been a while and you have not received contact from us please check your junk email folder or alternatively give us a call.
Artwork FAQ's
To decorate your products we will need a vector file format of your logo. If you don’t have this available send us the highest resolution of your logo available and we can do our best to use it.
You can read more about supplying artwork here.
Yes, to make things easier for you we will keep your logo handy so next time you need to order we have everything ready to go. Speeding up the process and making things easier for you.
A setup charge is a cost associated with the setup of the decorating machine. Such as the dye, screen, plate, or mould.
Not every product has a setup charge, so please enquire with us.
The maximum decoration area for each product will vary. This information is located on each of the individual product pages.
When are were creating your artwork we will always maximise the available area for your logo to look its best.
Yes, definitely! We have award winning designers, that can wave make your promotional products look fantastic.
Just get in contact with us and let us know your brief.
Yes. On some products, we recommend a 1 colour print as it is very economical, alternatively multi-colour printing may not be an option.
Just send us your logo and we’ll handle the rest.
We always want you to be 100% confident before these products go into production so on every order you will receive a PDF Proof that displays the exact colour, location and size your logo will be displayed on the promotional product.
You can also have a rendered image created that gives you a photo-realistic depiction of the final products.
Payment FAQ's
You can pay for your invoice via EFT, Visa, Mastercard or American Express.
Domestic Card payments will incur an additional 2% fee & international card payments will incur 3.5% fee.
Payments options can be found at the bottom of the PDF invoice. If you have not received your invoice, please contact your BOO Promotional Products account manager.
Yes, we have a strong community spirit and are always looking for ways to help those who deserve it.
We offer discounts for NFP’s & Charities. Let us know your situation and we’ll help however we can.
Please contact us for further information.
Shipping & Returns FAQ's
We’re here to make sure you are 100% satisfied with your promotional products – you can read our returns policy here.
Before placing an order we can send you a physical sample and will always send an artwork proof that must be approved before any production begins to ensure you are confident in what you are ordering.
Unfortunately, after the items have been decorated with your logo change of mind returns are not accepted.
Is your logo printed incorrectly or is there a different issue? Let your BOO account manager know and we will try to rectify the situation.
If your logo doesn’t match the proof you have approved we will get them fixed free of charge.
We are equipped with our own 3PL Facilities that we can store & distribute your goods to multiple locations, or nationwide to over 500+ locations.
As part of your brief to us, please let us know how we can help you with your distributions.
Freight can vary significantly depending upon the size/weight of the products and where they are getting delivered to. So most orders will have a different freight cost associated.
This can be quoted prior to any goods being produced – please advise us so we can pre-quote this for you.
Yes, we can delivery to over 140+ countries across the world, and have extensive logistical & supply chain ties that we use on a daily basis via our own 3PL facilities.
If you require your products to be delivered overseas, please let us know as part of your brief.
If you are not available, you can have one of your co-workers sign for the delivery.
In the event that no one is there, your goods will be returned to the closets depot/newsagents for pickup.
Depending upon where the products are going to we will use the most economical & timeline efficient courier to make delivery.
We pull over 40+ freight couriers into our shipping engine to calculate the cheapest freight costs or the quickest delivery timelines locally & internationally.
Found the answers to your questions? Why stop there..
Lets chat on your project 💬
Deal with experts that can excel your promotional products.
